Frequently Asked Questions

What is WylerComplete?

WylerComplete.com is a fully online buying experience where you can: 

  • Search for and buy a vehicle you love 
  • See personalized estimated monthly payments without impacting your credit score 
  • Get a Kelley Blue Book® value to sell your current vehicle outright, or apply it towards a purchase 
  • Select extended coverage and insurance plans to protect you and your vehicle 
  • Apply for an auto loan 
  • Schedule delivery 

Best of all, you can do it from virtually anywhere. And if the car isn’t right, you can return it hassle free and within 3 days provided it’s in the same condition as purchased and has been driven LESS than 300 miles. Please note that delivery handling charges are non-refundable. 

You can return it hassle free and at no cost within 3 days provided it is in the same condition as purchased and has been driven LESS than 300 miles. Please note that it is the customer’s responsibility to return the vehicle to the dealership and delivery handling charges are non-refundable. In the event you are unable to bring the vehicle back you may reach out to us for delivery and handling cost to retrieve the vehicle. 

When you first visit WylerComplete, the rates and monthly payments you see for each vehicle are averages and not based on your individual credit score and down payment. 

These estimates are designed to provide you with an estimate of your monthly payment. Your actual monthly payments will vary based on your personal credit. 

Personalized payments provide estimates of your monthly payments, empowering you to see financing details on most vehicles, including: 

  • Down payment 
  • Rates 
  • Terms 
  • Local taxes and fees 

Like pre-qualification, getting your personalized payments will not impact your credit. Unlocking your personalized payments is quick and easy. It takes just a few moments to fill in some basic information. Personalized payments are estimates based on limited information you provide to us and not an offer or commitment to provide credit or financing. Eligibility for credit and actual payments are based on the results of your credit application. 

Yes! WylerComplete allows you to apply for an auto loan directly on the site through our financing partners. Once you find a vehicle you love, applying for an auto loan on WylerComplete is a snap, especially if you are already seeing personalized payments. We will pre-fill much of the credit application using info you have already provided to us to save you time.

Jeff Wyler brings a large inventory of late-model, low- mileage vehicles to you. Before any vehicle is added to inventory, it must pass a rigorous inspection.

The prices you see on WylerComplete.com are non-negotiable. Our vehicles are priced competitively. Your purchase details are clearly displayed and explained so you always know exactly what you are paying.

Yes, through the purchase process you can easily obtain an Instant Cash Offer (ICO), directly through our integration with Kelley Blue Book for your vehicle. You can either sell it outright or apply its value as your trade-in towards your vehicle purchase.
You have direct access to Kelley Blue Book Instant Cash Offer, a trade-in valuation tool built into our eCommerce Site. Just enter your vehicle details and obtain a value.

The Kelley Blue Book Instant Cash Offer provides a firm offer presuming an accurate description of the vehicle is provided. You can then use the equity value as part-payment for a new vehicle. The physical trade-in will take place at the point of delivery.

The WylerComplete delivery agent will verify the trade-in vehicle matches the condition provided in the Kelley Blue Book Instant Cash Offer process.
Only one vehicle can be added to the order through the website. If you would like to trade in a second vehicle- place your order and then give us a call/text or email with the additional vehicle you would like to trade in, and we will have it appraised! We can then modify the contract paperwork to reflect the second trade-in.
This means you have negative equity. You can still use it to finance a car on WylerComplete, but may affect the rate and loan terms.

Sometimes our algorithm gets stumped. You can call us at 513-576-8911 or additional options for your trade in.

You may occasionally see a vehicle labeled Sale Pending, meaning another customer is currently placing an order on it. However, if that customer does not continue with the purchase, the vehicle will be released back into our inventory and be available again.

Yes, you are covered for 6 months or 6,000 miles from time of purchase! It is just one more way we give you peace of mind today and down the road. 
See warranty details. 

We offer several First Class Protection Plans for purchase to help you extend your peace of mind. Some include plans for bumper-to-bumper coverage, tire & wheel, dent & dings, windshield and key replacements, GAP insurance and so much more.

As you move through WylerComplete to purchase your vehicle, we will present you with a few aftermarket products that align with your personalized needs and will protect your new vehicle. 

You will also have access to our finest Business Managers that can personalize your product selections. Don’t see a product you want? Call/ text or email us and we will link you with your Business Manager!

In most cases, we can complete the registration process for you. We handle the necessary title and registration paperwork with you at the time of delivery, and then we complete the rest with the DMV. The vehicle will come with a temporary operating plate and once registration is completed, we will mail your permanent plates and registration. Some state restrictions, emissions/safety inspection requirements, or additional fees may apply.
There are several benefits to creating an account on :
  • Easily save your favorite vehicles and searches
  • Review your documents and previous order history
  • Pick up where you left off in the checkout process
Upon completion of your purchase, a WylerComplete representative will contact you to schedule delivery to your door. Rest assured we make it easy, as online car buying should be.
Delivery costs within 50 miles of the vehicle location are included in the Delivery and Servicing Fee. For deliveries outside of that radius, additional transportation fees may apply. Please rest assured that we will review any additional fees, if applicable, with you in detail prior to completing your purchase.

We're here to help

We want you to feel confident and supported throughout your vehicle-buying journey. Contact us if you have a question or concern. We'll do our very best to provide answers and set your mind at ease.


1-513-576-8911