At Mercedes-Benz of Fort Mitchell we are committed to taking customer service to new heights with unique offerings to give you a professional, trouble-free experience. We strive to offer our clients exceptional services such as complimentary pickup and delivery and loaner vehicles.
Unfortunately, we are unable to give more specific times or set a specific appointment time when picking up your vehicle for service. The department, however, will contact you prior to picking up your vehicle to give you time to prepare. Please plan on being without your vehicle overnight at a minimum. You are welcome to bring your vehicle into our service center if these times are not convenient for you.
Please make sure that your vehicle has enough fuel to travel to the dealership and back. The dealership will pay the fuel costs in the loaner vehicle for travel to and from the dealership. We ask that you replace any fuel used in the loaner vehicle. We charge for any fuel that has to be added to your vehicle or if the loaner vehicle is returned with less fuel than when you received it. A charge will be applied as needed for the loaner vehicle.
We need a photocopy of your driver’s license, insurance card, and any major credit card. Please have these items ready for the drivers when they arrive. All clients must be at least 21 years old and have insurance coverage that will cover you in a replacement rental. The names on the driver’s license, insurance card, and credit card must match. The vehicle state registration must be valid. Signatures agreeing to the loaner terms and conditions must be obtained prior to receiving your loaner vehicle.
A daily rental rate of $150.00 will apply if any loaner vehicle is not returned within 24 hours of your vehicle being completed.
Smoking and Pets are not allowed in the loaner vehicles. A $349.00 detailing fee will be charged upon return.
Thank you for choosing Mercedes-Benz of Fort Mitchell and we look forward to serving you.